My conversation with 1&1 the other morning…
me: Hi, I need to updated my Credit Card information
1&1: mhfdsfaslkjflsjdfsa
me: I’m sorry, I’m having a hard time hearing you, could you adjust your mic
1&1: Is this better?
me: Yes, thank you. I need to update my card information, I think I had an old card on my account.
1&1: member number
me: ok, ######
1&1: Whats your card number?
me: Well I was waning to change my plan to monthly billing.
1&1: no
me: uh, why not, what options do I have?
1&1: Quarterly, 6-Monthly, Yearly.
me: OK, lets do quarterly.
1&1: No
me: (awkward pause) why not?
1&1: because that plan is not available
me: what, wait, i’m confused?
1&1: nothing
This is a bit of a summary of the conversation, but I would venture to say it was worse in real life. Needless to say, I’m looking for a new host. Any suggestions?
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April 16, 2008 at 9:07 am
Noah Everett
I’ve had similar experiences with 1and1, in fact I just canceled my hosting with them this month.
The service rep was very rude and not helpful at all, also their service uptime wasn’t acceptable either, but I guess you get what you pay for.